z7come Privacy Policy

1 Introduction

This Privacy Policy ("Policy") is issued by z7come ("we", "us", "our", "the Company") and applies to all personal data collected through the z7come online gaming platform accessible at https://z7come.com, including all associated mobile interfaces, applications, and customer support channels (collectively, the "Platform").

This Policy explains how z7come collects, uses, stores, shares, and protects the personal information of players and visitors ("you", "your") who interact with our Platform. It also describes the rights you hold over your personal data and how to exercise them.

By registering an account on z7come or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree with this Policy, please discontinue your use of the Platform immediately.

2 Data We Collect

z7come collects personal data through several channels: directly from you when you register or use the Platform, automatically through your use of the Platform, and from third parties such as payment processors and identity verification services. The categories of personal data we collect are set out below.

2.1 Registration & Identity Data

• Full legal name as it appears on your National Identity Card (CNIC);
• Date of birth (to verify you are aged 21 or above);
• Pakistani CNIC number and a copy of the CNIC document;
• Residential address (city, street, postal code — Karachi, Lahore, Islamabad, Faisalabad, etc.);
• Email address and mobile phone number;
• Username and encrypted account password.

2.2 Financial & Transaction Data

• JazzCash or EasyPaisa mobile wallet number;
• HBL, UBL, or Meezan Bank account details submitted for bank transfers;
• SadaPay account information where applicable;
• USDT TRC20 wallet address where applicable;
• Deposit and withdrawal history, transaction amounts in PKR, and timestamps;
• Bonus utilisation records and wagering history.

2.3 Usage & Technical Data

• IP address and approximate geolocation derived from it;
• Device type, operating system, browser type and version;
• Session duration, pages visited, games played, and betting activity logs;
• Cookies and similar tracking technologies (see Section 5);
• Customer support chat transcripts and email correspondence.

2.4 Verification Data

As part of our KYC (Know Your Customer) and AML (Anti-Money Laundering) obligations, we may collect supplementary documents including proof of address, proof of payment method ownership, and any additional documentation reasonably requested by our compliance team.

3 How We Use Your Data

z7come processes your personal data for the following specific purposes. We do not use your data for any purpose not listed here without first obtaining your explicit consent.

4 Legal Basis for Processing

z7come processes your personal data on one or more of the following legal grounds, depending on the specific purpose for which the data is used:

• Contract Performance: Processing is necessary to fulfil our contractual obligations to you as a registered z7come player, including account management, payment processing, and game delivery;
• Legal Obligation: Processing is required for z7come to comply with applicable laws and its international gaming licence conditions, including AML, KYC, responsible gaming, and tax reporting obligations;
• Legitimate Interest: Processing is necessary for z7come's legitimate business interests, including fraud prevention, platform security, customer support improvement, and responsible gaming monitoring, where these interests are not overridden by your rights;
• Consent: For certain non-essential processing activities — such as sending you marketing emails or personalised bonus offers — we will request your explicit consent and will only process your data for those purposes if you have opted in. You may withdraw consent at any time.

5 Cookies & Tracking Technologies

5.1 What Are Cookies

Cookies are small text files that are stored on your device when you visit the z7come Platform. They allow us to recognise your browser, remember your preferences, keep your session active, and gather analytics data about how the Platform is used. z7come uses both first-party cookies (set by z7come directly) and limited third-party cookies (set by our trusted service providers).

5.2 Types of Cookies We Use

• Strictly Necessary Cookies: These are essential for the Platform to function correctly. They maintain your login session, remember your language preference, and enable secure navigation. These cannot be disabled;
• Performance & Analytics Cookies: These help us understand how players use the Platform — which games are most popular, where users encounter difficulties, and how to improve the overall experience. Data is aggregated and anonymised;
• Functionality Cookies: These remember your preferences (such as preferred payment method or display settings) to provide a more personalised experience on return visits;
• Fraud Prevention Cookies: Used to identify and flag suspicious login behaviour, unusual device patterns, or account access from unexpected locations.

5.3 Managing Cookies

You may control cookie settings through your browser's privacy settings. However, disabling strictly necessary cookies will impair the functionality of the z7come Platform and may prevent you from accessing your account or completing transactions. For a full list of cookies used by z7come and their retention periods, please contact our support team.

6 Sharing Your Personal Data

z7come does not sell your personal data. We share your data only with the categories of third parties listed below, and only to the extent strictly necessary for the stated purpose.

• Payment Processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and USDT wallet service providers receive transaction data necessary to process your deposits and withdrawals. Each processor has its own privacy policy and data security practices;
• Identity Verification Partners: Third-party KYC and AML service providers receive identity documents to complete mandatory verification procedures in accordance with our licensing obligations;
• Game Software Providers: Our licensed casino game providers receive limited gameplay data (such as bet amounts and game outcomes) necessary to operate the games you play. These providers do not receive your personal identity or financial data;
• Customer Support Tools: Our live chat and ticketing platform providers process support interaction data on our behalf, under strict data processing agreements;
• Regulatory Authorities: z7come may be legally required to disclose personal data to gaming regulators, financial intelligence units, law enforcement agencies, or other governmental bodies where required by applicable law or our licence conditions;
• Professional Advisers: Lawyers, auditors, and compliance consultants who are bound by confidentiality obligations may receive limited data where necessary for the provision of their professional services to z7come.

7 Data Security

z7come implements a comprehensive suite of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers;
• AES-256 encryption for sensitive data stored in our databases, including CNIC information and financial records;
• Multi-factor authentication (MFA) for all z7come internal staff accessing player data systems;
• Role-based access controls ensuring that only authorised personnel can access specific categories of player data, on a strictly need-to-know basis;
• Regular third-party security audits and penetration testing of the Platform's infrastructure;
• Real-time fraud detection systems monitoring for unusual login attempts, transaction anomalies, and suspicious betting patterns;
• Secure data centres with physical access restrictions, CCTV monitoring, and redundant backup systems.

Despite these measures, no online platform can guarantee absolute security. In the unlikely event of a data breach that poses a risk to your rights and freedoms, z7come will notify affected players and relevant authorities in accordance with our legal obligations and without undue delay.

8 Data Retention

z7come retains personal data for different periods depending on the category of data and the purpose for which it was collected. Our general retention principles are as follows:

• Active Account Data: Personal and financial data associated with an active account is retained for the duration of the account's active status plus a minimum of five (5) years following account closure, as required by our AML and licensing obligations;
• KYC Documents: Identity verification documents (CNIC copies, proof of address) are retained for a minimum of five (5) years following the end of the customer relationship, in compliance with applicable anti-money laundering regulations;
• Transaction Records: All deposit and withdrawal records in PKR are retained for a minimum of seven (7) years for financial regulatory and audit purposes;
• Support Correspondence: Customer support chat logs and email correspondence are retained for two (2) years from the date of the interaction, unless the matter is the subject of an ongoing dispute;
• Marketing Preferences: Records of your marketing consent or opt-out are retained indefinitely to demonstrate compliance with consent requirements.

When data reaches the end of its applicable retention period and there is no longer a legal or legitimate business reason to retain it, z7come will securely delete or irreversibly anonymise the data in accordance with our data destruction procedures.

9 Your Privacy Rights

As a z7come player, you hold a number of rights over your personal data. You may exercise any of these rights by contacting our support team via live chat or email. We will respond to all valid requests within thirty (30) days of receipt.

10 Children's Privacy

The z7come Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect, process, or retain personal data from any individual under the age of 21. Age verification is a mandatory step in the z7come registration process and is enforced through CNIC-based identity checks.

If z7come discovers or is notified that personal data has been collected from a person under the age of 21, we will immediately close the associated account, delete all personal data belonging to that individual, void any associated transactions, and take appropriate follow-up action in accordance with our responsible gaming obligations.

11 Third-Party Services & Links

The z7come Platform may contain references or navigation to other sections of the z7come website, as well as integrations with third-party payment processors and game software providers. When you interact with a third-party service — such as completing a JazzCash or EasyPaisa transaction — you are subject to that provider's own privacy policy and terms of service, over which z7come has no control.

z7come is not responsible for the privacy practices, data security standards, or content of any third-party service providers. We encourage you to review the privacy policies of any third-party services you use in connection with your z7come account, particularly your chosen payment method provider.

All game software integrated into the z7come Platform is provided by licenced third-party developers. These providers may receive limited, anonymised gameplay data for the purpose of game operation and fairness testing. They do not receive your personal identity information, financial details, or CNIC data.

12 Updates to This Privacy Policy

z7come reserves the right to update, modify, or replace this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or our licensing obligations. The "Last Updated" date at the top of this Policy will always reflect the date of the most recent revision.

When we make material changes to this Policy — changes that meaningfully affect how we collect, use, or share your personal data — we will notify registered players via email to their registered address and/or by displaying a prominent notice on the Platform before the changes take effect.

Your continued use of z7come following the effective date of any updated Privacy Policy constitutes your acknowledgement of the revised terms. If you do not agree with the updated Policy, you must discontinue your use of the Platform and may request account closure by contacting our support team.

13 Contact & Complaints

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how z7come has handled your personal information, please contact us through any of the following channels. Our support team is available around the clock in both English and Urdu.

If you are not satisfied with our response to a privacy concern, you have the right to escalate your complaint to the relevant data protection supervisory authority or gaming regulatory body in the jurisdiction applicable to your case. z7come will cooperate fully with any legitimate regulatory investigation.

For matters related to responsible gaming data, self-exclusion requests, or account closure under our responsible gaming policy, please visit our dedicated Responsible Gaming page or speak to our support team directly via live chat.